ORDER PROCESSING:
Unless otherwise stated please allow 1-2 weeks to process and dispatch your order.
Some items are available for express dispatch, where we hold the colour and sizes in permanent stock. This will be detailed in the product description and your order will be dispatched within 2 working days.
FLAT RATE SHIPPING
A flat rate shipping fee will apply to orders shipping to United Kingdom depending on the size of the items ordered.
Once processed, orders are generally shipped within 3-5 days using Royal Mail standard delivery.
Express delivery of 2-3 days after dispatch is also offered for some items where we hold stock as well as next day signed for. Please contact us should you need express delivery for availability.
Please note that processing time before dispatch is 1-2 weeks unless stated in the product description.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING:
We offer international shipping via Royal Mail International Delivery. The flat rate fee for this is £12.50.
The delivery timescales are typically 5-7 days once dispatched.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. My Little Love Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Alternatively please use the support tab on the website or message us on Instagram. We aim to respond to all queries within 24hrs.
If you have any further questions, please don't hesitate to contact us.